We engaged CCX Roofing for our home build in Tetonia, Idaho. After reviewing multiple bids, CCX came in right where we needed to be financially, and we really enjoyed our early conversations with Brock on the sales side. He was responsive, personable, and easy to work with during the initial stages.
We gave the go-ahead in early August 2025 with the understanding that the roof would be completed sometime in October. Early conversations gave us the impression that our project would move fairly quickly.
Because our home has a 100% metal roof, CCX coordinated with Teton Steel for measurements and materials. Teton Steel ended up being a major delay, pushing the project back by well over a month before the metal order could even be placed. To CCX’s credit, it felt like they were actively pushing Teton Steel to get things moving and to ensure measurements and orders were correct.
That said, I was originally under the impression that underlayment would begin fairly soon after signing the agreement. In reality, underlayment did not start until early October due to CCX finishing other projects. While it was ultimately completed, I do wish there had been clearer communication upfront that this phase might be delayed by several months.
The first metal was finally delivered the last week of October, and the quality looked great. Although the material took much longer to arrive than expected, we were fortunate to still have workable weather. Around this time, it was mentioned that the roof might not be completed before winter, which was concerning given that when I signed the agreement in August, I specifically asked if the roof would be completed that year and was told yes. Between the delays with Teton Steel and CCX’s project backlog, the install timeline extended much longer than anticipated.
Metal installation began on October 28, 2025. There was snow that morning, and the crew spent significant time clearing the roof before starting. The metal crew finished around November 15, and they were truly the standout part of our experience. They arrived at sunrise, worked until dark, were hardworking, professional, and went above and beyond. I interacted with them often and even brought them lunch. They worked incredibly hard to get our project done, and they deserve real recognition—they were by far the stars of the company.
During final inspections, there were a few minor issues, all of which were handled efficiently and professionally.
A few weeks later, once the rain started, we noticed a leak in the great room near the fireplace. The chimney was scheduled to be stoned later, but our expectation was that the roofing underlayment and metal work around the base of the chimney would already be properly sealed. Getting someone out to inspect the issue required consistent follow-up. Weather and snow were cited as concerns for accessing the roof, which is understandable, but given the size of our project and an active leak, I had hoped for a faster response. I also requested twice that Cody, the owner, call me (communicated through Brock with confirmation), but I never received a call.
Ultimately, through coordination between CCX and our general contractor, it was determined that the stone contractor would be responsible for sealing the chimney area.
Overall, we enjoyed working with many people at CCX and appreciated the quality of the metal install and the effort of the crew. However, communication around scheduling, timelines, and follow-up could have been clearer and more proactive, especially when issues arose.
I plan to update this review after a full year, once we’ve experienced all four seasons with the roof.
